Korea2CapeTown Operated by LSF Systems (Pty) Ltd Website:

www.korea2capetown.co.za

Last updated: 21 April 2026

1. Our Promise

At Korea2CapeTown we want you to love what you receive. Every product we stock is 100%

authentic, sourced from trusted Korean suppliers, and checked before dispatch.

This Returns & Refund Policy explains when and how you can return a product, and when

you are entitled to a refund, replacement or repair. It forms part of our Terms and Conditions

and is drafted to comply with South African law, including the Consumer Protection Act 68

of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002

(“ECTA”).

Nothing in this policy is intended to limit any right you have as a consumer that cannot

lawfully be limited.

2. Summary of Your Rights

Situation Your right Time limit

You changed your mind on an

unused and unopened online

purchase

7-day cooling-off right (ECTA

section 44)

Within 7 days of

receiving the

goods

Your product arrived damaged,

incorrect or faulty

Report to us and receive a

replacement, repair or full refund

Within 7 days of

receiving the

goods

A product is defective, unsafe, or

not as described

Choose between refund,

replacement or repair (CPA

section 56)

Within 6 months

of delivery

You don’t like a product after

opening/using it, or have an allergic

reaction

Not covered — for hygiene and

health reasons

N/A

You bought a product on a sale or

clearance

Change-of-mind returns

generally excluded. Defect rights

still apply.

N/A

3. 7-Day Cooling-Off Period (ECTA Section 44)

Because you are buying online, section 44 of ECTA gives you a 7-day cooling-off period

from the date you receive your goods. You may cancel your order without giving a reason

and without penalty, subject to the conditions below.

3.1 Conditions for cooling-off returns

For a cooling-off return to qualify, the product must be:

unused, unopened, and in its original, sealed, resalable packaging (including any

outer seals, plastic wrap, box or tamper tags intact);

free from damage, marks, writing or signs of handling; and

accompanied by proof of purchase (order number or order confirmation email).

3.2 Hygiene exclusion

For health and hygiene reasons, and in line with South African public health regulations on

the sale of personal-care products, we cannot accept the return of cosmetic, skincare,

body or makeup products that have been opened, used, unsealed, or had their hygiene

seal broken, even within the 7-day cooling-off period. This aligns with standard practice

across South African beauty retailers.

3.3 Return shipping costs

As provided for in section 44(2) of ECTA, you are responsible for the direct cost of

returning the goods to us, unless the return is because the product was damaged,

incorrect, or defective (in which case we cover the cost — see section 5 below).

3.4 How to request a cooling-off cancellation

Email info@korea2capetown.co.za within 7 days of receiving your parcel, with:

your full name and order number;

a list of the items you wish to return; and

a short note stating that you are exercising your cooling-off right.

We will reply with return instructions and a return address. Please do not post items back

before we confirm the return.

3.5 Refunds on cooling-off returns

Once we receive the returned goods and verify they meet the conditions in 3.1 above, we

will refund the purchase price within 30 days, using the same payment method used for the

original transaction. The original delivery fee and any payment-gateway or courier

processing fees may be deducted where these have been charged to us by our payment

provider or courier and are not recoverable.

4. Damaged, Incorrect or Faulty on Arrival

If your order arrives damaged, if the wrong product was sent, or if an item is clearly faulty

when you open it, please contact us within 7 days of receiving your parcel:

1. Email info@korea2capetown.co.za with your order number.

2. Attach clear photographs of the item and the packaging (including any courier damage).

3. Do not discard the product or packaging until we have resolved the issue.

After verification, we will at our cost:

collect the affected item and send you a replacement; or

refund you in full, including delivery charges,

at your election, and in line with your rights under the CPA.

5. Defective Goods — CPA Section 56 (6-Month Implied

Warranty)

Under section 56 of the CPA, you are entitled to receive goods that are of good quality,

safe, in good working order and free from defects, and that will be useable and durable for a

reasonable period. This is known as the six-month implied warranty.

If, within 6 months of delivery, a product fails to meet these requirements, you may return

it to us and choose (at your option):

a full refund of the price paid for that item;

a replacement with an equivalent product; or

repair of the product (where practical for that type of product).

5.1 What counts as a “defect”

A defect means a material imperfection in the manufacture, performance or quality of the

goods that renders them less acceptable than persons would generally be reasonably

entitled to expect. Examples include:

product that has gone off or is contaminated before the end of its stated shelf-life;

a faulty pump, dropper or packaging that leaks in normal use;

a formulation issue that materially differs from the brand’s standard product.

5.2 What does not count as a “defect”

dislike of texture, scent, or feel of the product;

a change of mind after opening;

skin irritation or an allergic reaction to a listed ingredient (please see section 7 below);

damage caused by misuse, storage outside of the manufacturer’s instructions, or

exposure to extreme heat;

normal batch-to-batch variation in colour or scent for natural-ingredient formulas.

5.3 How to claim

Email info@korea2capetown.co.za with your order number, a description of the defect and

clear photographs (and where safe, a short video). We may ask you to return the item for

inspection at our cost. Once we confirm the defect, we will proceed with the remedy you

elect.

6. Sale, Promotional and Clearance Items

Items bought on sale, at a promotional discount, or from clearance may be excluded from

change-of-mind and cooling-off returns, provided this is clearly indicated at the time of

purchase. This exclusion does not affect your rights in respect of:

products that are damaged on arrival;

products that are incorrect;

products that are defective under section 56 of the CPA.

7. Allergic Reactions and Sensitivity

Skincare is personal and anyone can be sensitive to any ingredient. Because of this, and in

line with standard industry practice in South Africa:

We cannot offer refunds simply because you have experienced a reaction to an

ingredient that is clearly listed on the product packaging or on our product page.

We recommend that you always read the full ingredient list and perform a patch test for

24–48 hours before first use, particularly if you have sensitive skin, are pregnant or

breastfeeding, or are using active prescription topicals.

If you have experienced a serious reaction, please stop using the product, seek medical

advice, and let us know — we take this seriously and will engage with the brand where

necessary.

Where an allergic reaction is linked to a genuine product defect (for example,

contamination), the rules in section 5 above apply.

8. Gift Cards, Kits and Bundled Sets

Gift cards are non-refundable once issued, except where required by law.

Kits and bundled sets must be returned in full (all items, unopened, in the original outer

packaging) for a cooling-off return to qualify. If one item in a kit has been opened, the kit

as a whole no longer meets the hygiene/unopened requirement and cannot be refunded

under cooling-off, although rights relating to damaged or defective items in the kit are

not affected.

Free gifts with purchase must be returned together with the qualifying order where a

full refund is being processed, failing which the retail value of the gift may be deducted.

9. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please email us

immediately at info@korea2capetown.co.za. Where possible, we will stop the order and

process a refund. Any non-recoverable payment-gateway processing fees may be deducted

from the refund. Once the order has been handed to the courier, the cooling-off process in

section 3 applies.

10. How We Process Refunds

Refunds are processed to the original payment method used for the order.

Please allow up to 10 business days after we have confirmed the return for the refund

to reflect in your account, and up to 30 days in total, as provided for under ECTA.

Where a refund is being made because we failed to perform (for example, stock

unavailability), the full amount paid will be refunded within 30 days of us notifying you, in

line with ECTA section 46(3).

Where a return is processed as store credit (by agreement with you), the credit will be

loaded to your account and does not expire for 12 months.

11. Non-Delivery and Lost Parcels

If your parcel has not arrived within the expected delivery window set out in our Shipping

Policy, please contact us. We will investigate with the courier. If a parcel is confirmed lost,

we will at your election re-send the order or refund you in full.

We cannot be held liable for delays caused by courier partners, weather, load-shedding, or

events outside our reasonable control, but we will always act in good faith to resolve

delivery issues.

12. How to Contact Us About Returns

LSF Systems (Pty) Ltd t/a Korea2CapeTown Email: info@korea2capetown.co.za

Website: www.korea2capetown.co.za Cape Town, South Africa

When you email us, please include:

your full name;

your order number;

a description of the issue; and

photos where relevant.

We aim to respond to all return requests within 2 business days.

13. If You Are Not Satisfied

If we have been unable to resolve your query to your satisfaction, you may refer the matter

to:

the Consumer Goods and Services Ombud (CGSO) — www.cgso.org.za

the National Consumer Commission (NCC) — www.thencc.gov.za

We will engage fully and in good faith with any such complaint.