Refund Policy

We want you to love your K-beauty routine. If something isn't right, here's how returns and refunds work. Last updated: 1 August 2026.

Damaged or incorrect items: If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery at info@korea2capetown.co.za with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you.

Change of mind: Due to the hygienic nature of skincare and cosmetic products, we're unable to accept returns on opened or used products for change-of-mind returns. Unopened, unused products in original packaging can be returned within 7 days of delivery for a refund, less the cost of return shipping.

How to request a refund

Email info@korea2capetown.co.za with your order number and reason for the return. We'll confirm next steps within 2 business days.

Refund timing: Approved refunds are processed back to your original payment method within 5-10 business days.

Shipping costs: Original shipping costs are non-refundable except where the return is due to our error (wrong or damaged item).

Contact us

For full delivery and shipping details, see our Shipping Policy. Questions? Email info@korea2capetown.co.za or call 072 260 2566.